E-commerce AI
AI agents that handle support and orders, while you focus on growth.
Softopix builds AI support and sales agents for online stores, answering order questions and routing issues instantly, any hour, any order volume.
Starting Point
Where online stores lose time and sales
Ticket pileups during sales
Support volume spikes overwhelm the team during peak periods.
Repetitive order questions
Shipping and order-status questions repeat constantly.
Missed cart-abandonment follow-up
Abandoned carts rarely get a timely nudge back.
After-hours inquiries wait
Questions asked outside business hours sit until the next day.
Manual returns handling
Returns and refund questions take back-and-forth to resolve.
The Solution
AI agents built for online stores
Customer Service AI
Answers order status, shipping, and return questions instantly, day or night.
Follow-up AI
Follows up on abandoned carts and post-purchase check-ins automatically.
Sales AI
Answers pre-purchase product questions and nudges hesitant buyers toward checkout.
Internal Support AI
Gives your team fast answers on order and inventory data.
What online stores typically see
General ranges from well-built AI deployments, not a claim about Softopix's own client results.
More tickets automated
A large share of routine support handled without a human.
Less peak-season congestion
Sales events don't overwhelm the support queue.
Faster response times
Order and shipping questions answered instantly.
Recovered abandoned carts
Consistent follow-up brings hesitant buyers back.
Integrations
Works with the platforms your store already runs
We connect to your existing storefront, helpdesk, and order data instead of asking you to switch systems.
- Shopify, WooCommerce & similar platforms
- Helpdesk tools
- Order & inventory data
- Shipping providers
FAQ
Common questions
Shopify, WooCommerce, and most major platforms. Tell us your stack on a discovery call.
Yes, once connected, the agent can pull live order and shipping status instead of guessing.
It can process routine returns within your policy rules, and route exceptions to your team.
Yes, it's built to handle the routine volume so your team focuses on complex or high-value cases.
Unlike a human team, it scales to volume automatically, so a sale or promotion doesn't create a backlog.
Get in Touch
Tell us about your store
Share a few details and we'll reply within 24 hours.
Ready to scale support without scaling headcount?
Book a free discovery call and we'll walk through how AI agents would work for your store.